City Unveils 3-1-1 App to Speed Complaints, Suggestions

See a pothole?  Now getting it fixed is as close as an app on your phone, News Radio 1200 WOAI reports.

The City of San Antonio has rolled out '311-SA,' a mobile app that allows residents to solve problems and collaborate with their city and their neighbors, Mayor Ron Nirenberg said.

Part of the 'smart cities' initiative, the app  provides an alternative to calling 311 through a user-friendly experience and allows residents to report issues easily, check the status of their service requests, get badges for their engagement on services and view other requests submitted in their area.

"Snap a picture, do it later after the kids go to bed, that sort of thing," the City's Paula Stallcup said.  "It is a very easy tool."

The app uses the same technology used in video games to encourage people not just to complain about potholes, but to make suggestions, submit ideas on everything from City Council meetings to street closures can be handled more effectively, and organize and inform neighbors about problems or events in their area.

"People can communicate with us so we know what is going on, and then we can go and do something about it," Stallcup said.

The app is available for free download.

“I’m extremely proud that San Antonio will now have a new avenue for residents to have access to City services that provides a personalized experience through innovative technology,” City Manager Sheryl Sculley said. “My vision for the City of San Antonio is to be a connected, inclusive and resilient community supporting a high quality of life, and this is one way we are achieving that vision.”

Photo: Getty Images


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